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Privacy Policy for Apps

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PRIVACY POLICY (Website & Mobile Apps)
Nurse Lounge Café
Effective date: 23 November 2025 (change to today’s date when you publish this update)
Email: nurseloungecafe@gmail.com
Location: United Kingdom

1. Who we are

Nurse Lounge Café (“we”, “us”, “our”) operates the Nurse Lounge Café website and related mobile apps (“Services”). We are the data controller for personal data processed through our Services.

2. Scope

This policy applies to:

  • Our website, including purchases and enquiries

  • Our mobile apps published on platforms such as Google Play and Apple App Store

3. Personal data we collect

A) Website (orders and enquiries)

We may collect:

  • Name and contact details (such as email address)

  • Billing and shipping address

  • Order details and purchase history

  • Messages you send us (support/enquiries)

Payments: Card payments are processed by third parties (for example Stripe and/or PayPal). We do not store full card details.

B) Mobile apps

Our apps may be informational tools and may not require accounts. Depending on how you use the app, we may collect:

  • Information you choose to send to us (e.g., if you contact us via an email link)

  • Basic diagnostic information (e.g., crash reports) to keep the app reliable

No accounts (if true for your current build): Our apps do not currently require you to create an account. If we add account features in the future, we will update this policy and provide a way to initiate account deletion in-app where required.

C) Automatically collected data (website and/or apps)

We (or our service providers) may automatically collect:

  • IP address

  • Device type, operating system, and app version (apps)

  • Browser type (website)

  • Basic usage, performance, or crash data (to improve reliability and user experience)

4. Cookies and similar technologies (website)

Our website may use cookies and similar tools to:

  • Make the site work properly

  • Remember preferences

  • Understand how visitors use the site
    You can manage cookies through your browser settings.

5. Advertising, analytics, and tracking (important for Apple)

Some apps use third-party services for advertising and/or analytics (for example Google AdMob or analytics/crash tools). If we use these services, they may collect information such as device identifiers, IP address, and app usage data to provide ads, measure performance, or detect crashes.

Tracking on iOS (App Tracking Transparency):
If we ever use data for tracking across other companies’ apps/websites for advertising (where Apple defines this as “tracking”), we will request your permission using Apple’s App Tracking Transparency prompt. You can allow or deny, and your choice will be respected.

6. How we use your data

We use personal data to:

  • Process and fulfil orders

  • Provide customer support and respond to enquiries

  • Send order confirmations and essential service messages

  • Improve our Services (including reliability, troubleshooting, and performance)

  • Maintain security, prevent fraud, and protect our systems

  • Comply with legal obligations (tax, accounting, and regulatory)

7. Lawful bases (UK GDPR)

We process personal data where necessary:

  • To perform a contract (e.g., fulfil an order)

  • To comply with legal obligations

  • For legitimate interests (e.g., security, service improvement, fraud prevention)

  • With your consent (where required, e.g., certain cookies and—on iOS—tracking permissions)

8. Sharing your data

We may share personal data with trusted service providers only as needed to operate our Services, such as:

  • Website/ecommerce hosting (e.g., Wix)

  • Payment processors (e.g., Stripe/PayPal)

  • Print/fulfilment partners (e.g., Gelato)

  • Analytics, crash reporting, or advertising partners (if used)

We do not sell your personal information.

9. International transfers

Some providers may process data outside the UK. Where applicable, we rely on appropriate safeguards to protect your information.

10. Data retention

We keep personal data only as long as necessary for:

  • Delivering services and supporting customers

  • Legal, tax, and accounting requirements

  • Dispute handling and enforcement
    We then delete or anonymise it where appropriate.

11. Security

We take reasonable technical and organisational steps to protect personal data. No online service can guarantee absolute security.

12. Your rights (UK)

You may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Object to or restrict processing (where applicable)

  • Withdraw consent (where processing is based on consent)

To make a request, contact us at: nurseloungecafe@gmail.com

13. Children’s privacy

Our Services are not intended for children and we do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us and we will delete it.

(If you want the most Apple-aligned wording, set this to “under 13” instead of “under 18” because Apple treats children as under 13 in its privacy framing.)

14. Third-party links

Our Services may contain links to third-party sites/services. We are not responsible for their privacy practices.

15. Changes to this policy

We may update this policy from time to time. We’ll post changes on this page and update the effective date.

16. Contact and complaints

Email: nurseloungecafe@gmail.com
If you’re not satisfied, you can complain to the UK Information Commissioner’s Office (ICO).

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