Shipping Policy

SHIPPING POLICY

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Effective from: 23 November 2025Nurse Lounge CaféEmail: nurseloungecafe@gmail.comLocation: United Kingdom1. Order ProcessingAll physical products (such as mugs and printed items) are made to order and fulfilled by our trusted print-on-demand partners (such as Gelato). Orders are usually processed within 2–5 business days.2. Delivery TimesDelivery time depends on your location and the item ordered. Typical shipping estimates:– UK: 3–7 business days– Europe: 5–10 business days– International: 7–21 business daysPlease note that these are estimates and may vary due to customs, local postal services, or seasonal demand.3. Tracking InformationTracking is available for most orders. You’ll receive tracking details by email once your item is shipped. Some international deliveries may have limited tracking.4. Shipping CostsShipping costs are calculated at checkout. In some cases, free shipping may be offered on certain items or during special promotions.5. Delays or Delivery IssuesIf your order is delayed or has not arrived after the estimated timeframe, please contact us at nurseloungecafe@gmail.com and we will assist in tracking the package or arranging a solution.6. Customs and DutiesInternational customers are responsible for any customs duties or import taxes that may apply. We are not liable for delays caused by customs processing.